Refund Policy

Refund & Cancellation Policy

This policy applies to food orders placed through the Foodies platform. Because food is prepared specifically for an order, cancellation and refund availability can depend on the order status and restaurant preparation.

Order cancellation

You may request cancellation as soon as possible after placing an order. If the restaurant has not started preparing the order, cancellation may be accepted. Once preparation has started, cancellation may not be possible.

Refunds

Where a refund is approved, the amount will normally be returned through the original payment method. Processing time can depend on the payment provider and bank.

Wrong, missing or damaged items

If an order is incorrect, missing an item, or arrives materially damaged, contact Foodies support promptly with the order number and details. We may coordinate with the restaurant and delivery partner to investigate and, where appropriate, arrange a refund, replacement, or other resolution.

Failed payments

If payment is debited but an order is not successfully created, contact support with the transaction details. We will verify the payment status before arranging a refund or confirming the order.

Contact

Contact info@sunrisetechnologys.com or 98150-65221 for refund and cancellation assistance.