PRIVACY POLICY

SUNRISE TECHNOLOGIES PRIVACY POLICY

Effective Date: 17 September 2026
Last Updated: 17 September 2026

Sunrise Technologies

Registered/Business Address:
SCO 41, 2nd Floor, Sector 41-D,
Chandigarh, India

Contact Numbers:
+91 98150-65221
+91 79869-25221

1. Introduction

Sunrise Technologies (“Sunrise Technologies”, “Sunrise”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of customers, restaurant partners, delivery partners, merchants, visitors and other users of our services.

This Privacy Policy explains how Sunrise Technologies collects, uses, stores, processes, protects and shares personal information when you access or use our websites, mobile applications, food ordering services, restaurant services, delivery services, software platforms and other related services (collectively referred to as the “Platform”).

Our Platform may provide services including:

Restaurant discovery
Food and beverage ordering
Home delivery
Takeaway ordering
Table reservation
Online payments
Order tracking
Restaurant menus
Offers and coupons
Ratings and reviews
Customer support
Restaurant registration
Restaurant management
Delivery partner services
Digital ordering services
Food and restaurant-related technology services

By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending upon how you use our Platform, we may collect different categories of information.

2.1 Personal and Account Information

When you create an account or interact with our Platform, we may collect:

Full name
Mobile number
Email address
Password or authentication information
Profile photograph, if provided
Account preferences
Language preferences
Date of birth, where voluntarily provided
Other information you voluntarily provide

2.2 Delivery Address Information

When you place an order for delivery, we may collect:

House/flat number
Building name
Street/address
Landmark
City
State
PIN code
Delivery instructions
Recipient name
Recipient mobile number
Location information where enabled

This information may be shared with the relevant restaurant, merchant and/or delivery partner to complete your order.

3. Order Information

When you place an order through our Platform, we may collect and process:

Restaurant name
Food items
Quantity
Item prices
Order value
Taxes
Discounts
Coupons
Delivery charges
Order number
Order date and time
Payment status
Cancellation information
Refund information
Special instructions
Delivery information
Order history

This information is required to process and manage your orders and provide customer support.

4. Payment Information

Payments may be processed through third-party payment gateways, banks, UPI providers, wallets, card networks or other payment service providers.

Depending on the payment method used, we may receive information such as:

Transaction reference number
Payment status
Payment method
Refund status
Transaction amount
Limited transaction-related information

Payment processing may be performed by independent third-party payment service providers.

We do not intend to store complete debit-card or credit-card information unless specifically required, legally permitted and appropriately secured for a particular service.

You should also review the privacy policies of the payment provider you use.

5. Location Information

With your permission, our Platform may collect or access location information.

Location information may be used for:

Finding nearby restaurants
Showing restaurants available in your area
Checking delivery availability
Improving delivery address accuracy
Delivery tracking
Providing estimated delivery information
Showing location-relevant offers
Improving our services

You may control location permissions through your mobile device or browser settings.

If location permission is disabled, certain location-based features may not work correctly.

6. Device and Technical Information

When you access our website or application, certain technical information may automatically be collected.

This may include:

IP address
Browser type
Device type
Operating system
Application version
Device identifiers
Network information
Language settings
Time zone
Date and time of access
Pages or screens visited
Search activity
Application usage information
Error logs
Crash information
Security and diagnostic information

This information helps us operate, secure and improve the Platform.

7. Cookies and Similar Technologies

Our website and applications may use cookies, pixels, local storage, SDKs and similar technologies.

These technologies may be used for:

Authentication
Login sessions
Security
Website functionality
Remembering preferences
Analytics
Performance monitoring
Personalisation
Advertising and marketing, where permitted

You may control or disable certain cookies through your browser settings.

However, disabling cookies may affect some Platform functionality.

8. How We Use Your Information

We may process personal information for specified and legitimate purposes, including:

A. Providing Our Services

We may use information to:

Create and manage user accounts
Process food orders
Connect customers with restaurants
Arrange delivery
Process payments
Provide order tracking
Process reservations
Manage cancellations
Process refunds
Provide customer support

B. Improving Our Platform

We may use information to:

Improve restaurant discovery
Improve search functionality
Improve application performance
Develop new features
Understand usage patterns
Troubleshoot technical issues
Improve customer experience

C. Security and Fraud Prevention

We may process information to:

Detect fraudulent activity
Prevent misuse
Protect user accounts
Detect suspicious transactions
Investigate security incidents
Protect our Platform and users

D. Communications

We may send:

OTP messages
Order confirmations
Order status updates
Delivery notifications
Payment notifications
Refund notifications
Account notifications
Security alerts
Customer service communications
Important service announcements

Promotional communications will be managed in accordance with applicable law and your communication preferences.

9. Restaurant Partners

Our Platform may connect customers with participating restaurants and food businesses.

When you place an order, information necessary to fulfil the order may be shared with the relevant restaurant.

This may include:

Customer name
Contact number
Delivery address
Order details
Special instructions
Order number
Information required for order fulfilment

Restaurant partners are expected to use customer information only for legitimate purposes connected with the services provided through the Platform and to comply with applicable laws and contractual requirements.

10. Delivery Partners

Where delivery is provided by our delivery partners or third-party logistics providers, we may provide information necessary to complete the delivery.

This may include:

Customer name
Delivery address
Mobile number
Order number
Delivery instructions
Order status
Relevant location information

Delivery partners are expected to use this information only for authorised delivery and service purposes.

11. Third-Party Service Providers

Sunrise Technologies may engage third-party service providers to help operate the Platform.

These may include providers of:

Payment processing
SMS services
Email services
OTP verification
Cloud hosting
Database infrastructure
Analytics
Maps and location services
Customer support
Notifications
Fraud prevention
Security services
Marketing technology
Technical infrastructure

Such providers may process information on our behalf where necessary to provide their services.

12. Marketing and Promotional Communications

Where permitted by applicable law and subject to your preferences, we may use your information to provide:

Offers
Discounts
Promotional messages
Restaurant recommendations
Food-related campaigns
Loyalty communications
Notifications
Advertisements

You may opt out of certain promotional communications by using the unsubscribe option or communication preferences provided by us.

You may continue to receive essential service communications such as order, payment, security and account notifications.

13. Reviews, Ratings and User Content

Our Platform may allow users to submit:

Restaurant ratings
Reviews
Comments
Feedback
Food photographs
Restaurant photographs
Other content

Please do not publish sensitive personal information or another person’s personal information without appropriate permission.

Content that you choose to publish publicly may be visible to other Platform users.

14. Information You Provide About Other People

You may sometimes use our Platform to order food for another person, such as a family member, friend or colleague.

If you provide another person’s:

Name
Mobile number
Delivery address
Other personal information

you should ensure that you have appropriate authority or permission to provide that information.

15. How We Share Information

We may share personal information where reasonably necessary for the purposes described in this Privacy Policy.

Information may be shared with:

Restaurants
Food merchants
Delivery partners
Payment service providers
Cloud service providers
Technology service providers
SMS and email providers
Customer support providers
Analytics providers
Fraud-prevention providers
Professional advisers
Government authorities
Courts
Regulators
Law-enforcement authorities where legally required

We do not sell your personal information as a general business practice.

Information will be shared according to applicable law and the purposes for which it is processed.

16. Legal and Regulatory Disclosure

We may disclose or process information where reasonably necessary to:

Comply with applicable law
Comply with a court order
Respond to lawful government requests
Respond to regulatory requirements
Prevent fraud
Prevent unlawful activity
Protect users
Protect Sunrise Technologies
Enforce our agreements
Investigate security incidents
Protect the rights, property and safety of our users and Platform

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing services
Maintaining transaction records
Customer support
Security
Fraud prevention
Legal compliance
Accounting
Tax requirements
Dispute resolution

Different categories of information may have different retention periods.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

18. Data Security

Sunrise Technologies takes reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction
Security threats

Security measures may include:

Access controls
Authentication
Encryption where appropriate
Secure hosting
Backups
Monitoring
Logging
Security reviews
Restricted employee access

However, no internet-based system can guarantee absolute security.

19. Your Privacy and Data Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

Obtain information regarding processing of your personal data
Request correction of inaccurate information
Request deletion where applicable
Withdraw consent where consent is the applicable basis for processing
Manage promotional communications
Raise a grievance
Exercise other rights available under applicable Indian data-protection law

The Digital Personal Data Protection Act, 2023 provides, among other things, for notice and consent requirements and withdrawal of consent where consent is the basis for processing.

The Digital Personal Data Protection Rules, 2025 were notified by the Ministry of Electronics and Information Technology on 14 November 2025 and establish additional requirements concerning notices, security and handling of personal data.

20. Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent subject to applicable law.

Withdrawal of consent may affect our ability to provide certain Platform features or services.

Where legally required, we will cease processing personal information based on withdrawn consent, except where continued processing is permitted or required by applicable law.

21. Account Deletion

You may request deletion of your Sunrise Technologies account by contacting us using the contact details provided below.

Certain information may need to be retained where necessary for:

Tax requirements
Accounting
Legal obligations
Regulatory compliance
Fraud prevention
Security
Dispute resolution
Enforcement of agreements

Deleting an account may result in loss of access to account history, rewards, offers or other account-related services.

22. Children’s Privacy

Our Platform is not intended to knowingly collect children’s personal information in circumstances where applicable law requires parental or guardian consent.

If we become aware that personal information has been collected in violation of applicable law, we may take reasonable steps to delete or otherwise handle such information in accordance with applicable requirements.

Parents or legal guardians may contact us regarding concerns about a child’s personal information.

23. Third-Party Websites and Services

Our Platform may contain links or integrations to third-party websites, applications and services.

These may include:

Payment providers
Maps
Social media platforms
Restaurant websites
Advertising services
External service providers

Sunrise Technologies does not control the privacy practices of independent third parties.

Users should review the applicable privacy policies of those third parties before providing personal information.

24. Business Transfers

If Sunrise Technologies is involved in a merger, acquisition, restructuring, sale of assets, investment, reorganisation or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may occur because of:

New Platform features
Changes to our services
Changes in technology
Changes in legal requirements
Changes in data-processing practices

The updated Privacy Policy will be published on our website with a revised “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain appropriate consent.

26. Grievance and Privacy Contact

If you have questions, requests, complaints or concerns regarding this Privacy Policy or the processing of your personal information, please contact Sunrise Technologies.

Privacy Contact

Sunrise Technologies

Address:
SCO 41, 2nd Floor, Sector 41-D,
Chandigarh, India

Phone:
+91 98150-65221
+91 79869-25221

Email:
info@sunrisetechnologys.com

Website:
www.sunrisetechnologys.com

For privacy-related requests, please mention “Privacy Request” in the subject line of your email.

27. Consent

By creating an account, placing an order, using our Platform or voluntarily providing personal information to Sunrise Technologies, you acknowledge that you have been provided information regarding the processing of your personal data as described in this Privacy Policy.

Where applicable law requires specific consent, Sunrise Technologies will obtain such consent through an appropriate mechanism.

Where consent is the applicable legal basis for processing, you may withdraw consent subject to applicable law.

28. Applicable Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Privacy and personal-data processing will be carried out subject to applicable Indian laws and regulations, including applicable provisions of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as and when applicable to the relevant processing activities and provisions in force.

29. Contact Us

If you have any questions about this Privacy Policy, please contact us:

SUNRISE TECHNOLOGIES

SCO 41, 2nd Floor, Sector 41-D
Chandigarh, India

Phone: +91 98150-65221 | +91 79869-25221

Email: info@sunrisetechnologys.com

Website: www.sunrisetechnologys.com

Privacy Policy Summary

Company: Sunrise Technologies
Address: SCO 41, 2nd Floor, Sector 41-D, Chandigarh, India
Phone: +91 98150-65221 / +91 79869-25221
Email: info@sunrisetechnologys.com
Website: www.sunrisetechnologys.com
Effective Date: 17 September 2026
Last Updated: 17 September 2026