Terms & Conditions

Sunrise Technologies – Food Delivery App

Effective Date: 17 October 2026
Last Updated: 17 October 2026

1. Introduction

Welcome to Sunrise Technologies’ Food Delivery App and online platform, operated by Sunrise Technologies (“Sunrise Technologies”, “we”, “our” or “us”).

Established in April 2014, Sunrise Technologies provides software development and technology solutions and is expanding into food-tech services through a digital platform designed to connect customers, restaurants, delivery partners and fleet partners.

These Terms & Conditions govern your access to and use of our website, mobile applications, online ordering services and related platform features.

By accessing the platform, registering an account or placing an order, you agree to these Terms & Conditions. If you do not agree, you should not use the relevant services.

2. Definitions

For these Terms:

Platform: The Sunrise Technologies website, food delivery application and related digital services.
Customer: A person who browses restaurants, places an order or uses customer services.
Restaurant Partner: A restaurant or food business that lists or supplies food through the platform.
Delivery Partner: A person or service provider who delivers accepted orders.
Fleet Partner: A person or business coordinating delivery vehicles or delivery personnel.
Order: A request submitted by a customer to purchase food or related products.
Services: Platform features, restaurant discovery, ordering, payment facilitation, order coordination, tracking and related functions.

3. Eligibility and Account Registration

You must provide accurate and complete information when creating an account or registering as a customer, restaurant, delivery partner or fleet partner.

You are responsible for:

Maintaining the confidentiality of your login credentials.
Keeping your contact and account information up to date.
Notifying us of suspected unauthorised account access.
Ensuring your use of the platform complies with applicable law.

You must meet the legal requirements applicable to the services you use. Where the law requires a parent, guardian or additional authorisation, that requirement must be satisfied.

We may request reasonable information to verify an account or business registration. We may restrict or suspend access where information is materially false, fraudulent or unlawful, subject to applicable law.

4. Nature of the Platform

Sunrise Technologies provides technology that facilitates interactions between customers and restaurant or delivery partners.

Unless expressly stated otherwise in a particular service agreement, restaurants are responsible for preparing and supplying food, while delivery partners or fleet partners may be responsible for delivery.

Sunrise Technologies does not itself prepare every restaurant’s food. The precise responsibilities of Sunrise Technologies and each partner depend on the services offered, the applicable agreement and applicable law.

Nothing in these Terms removes any legal responsibility that cannot lawfully be excluded.

5. Restaurant Listings and Menus

Restaurants are responsible for providing accurate information about their business, menu items, prices, ingredients, food availability, operating hours, photographs and applicable food-safety information.

Menu availability and prices may change. Photographs are illustrative and actual presentation or portion size may vary.

Restaurants must maintain any licences, registrations and approvals required for their operations, including applicable food-safety requirements. They must comply with applicable food safety, labelling, tax and consumer protection laws.

Customers should inform the restaurant of allergies or dietary requirements before ordering. Customers should not assume that food is free from an allergen unless the restaurant has expressly confirmed this.

6. Placing and Accepting Orders

When you place an order, you must review the selected items, quantities, delivery address, contact details, charges and payment method before submitting it.

An order may require confirmation by the restaurant or platform before it is accepted. An order submission or payment initiation message alone does not necessarily mean that the order has been accepted or payment has been completed.

We may reject, cancel or correct an order where an item is unavailable, a material pricing error occurs, the delivery location is unsupported, a technical issue prevents fulfilment or there is a reasonable security or fraud concern.

Where a prepaid order cannot be fulfilled, eligible refunds will be handled in accordance with our Refund & Cancellation Policy and applicable law.

7. Prices, Taxes and Additional Charges

The checkout screen will display the applicable food prices and other charges, such as delivery fees, platform fees, discounts and taxes, where relevant.

Charges may vary by restaurant, delivery location, order value, distance, promotion or service availability.

Applicable taxes will be calculated and displayed in accordance with the relevant tax requirements. Customers should review the final order total before confirming the order.

We will not knowingly impose undisclosed charges in violation of applicable law.

8. Payments

Payments may be processed using supported payment methods, including UPI, debit or credit cards and netbanking through integrated payment providers such as Razorpay.

Payment transactions are subject to provider verification, security controls, technical availability and the applicable payment-provider terms.

An order will be marked paid only after the relevant payment has been successfully verified. An initiated, pending or failed payment must not be treated as a completed payment.

Customers must not share their UPI PIN, CVV, OTP, password or other payment credentials with anyone claiming to represent Sunrise Technologies, a restaurant or a delivery partner.

Payment failures, duplicate charges, refunds and payment disputes are handled under our Refund & Cancellation Policy and the applicable provider procedures.

9. Order Cancellation and Refunds

Cancellation eligibility depends on the order’s status, whether food preparation has started, dispatch status and the reason for cancellation.

Customers may request cancellation through the available app functionality or customer support. Restaurants or the platform may cancel an order if it cannot be fulfilled.

Refunds for eligible cancellations, failed payments, duplicate charges, missing items, incorrect orders or verified service failures will be handled in accordance with the published Refund & Cancellation Policy and applicable law.

No provision of these Terms is intended to remove a consumer’s mandatory statutory rights.

10. Delivery and Tracking

Delivery estimates are indicative and may change due to traffic, weather, restaurant preparation, demand, location errors or other operational circumstances.

Customers must provide an accurate delivery address and a reachable contact number. They should be available to receive the order and provide reasonable delivery instructions.

Order tracking may rely on GPS, mobile networks and third-party services. Tracking information may be delayed or unavailable at times.

If delivery fails, is substantially delayed or the order is delivered to the wrong location, customers should report the issue promptly so that it can be reviewed under the Refund & Cancellation Policy.

11. Customer Conduct

Customers must not:

Use the platform for unlawful, fraudulent or abusive purposes.
Submit false orders or intentionally misuse promotional offers.
Interfere with the platform’s security or technical operation.
Harass restaurant staff, delivery partners or customer support personnel.
Submit false complaints or knowingly provide misleading information.

We may investigate suspected misuse and take proportionate action, subject to applicable law.

12. Restaurant Partner Terms

Restaurant Partners must:

Provide accurate business and menu information.
Maintain required licences and registrations.
Prepare and package food in compliance with applicable law.
Honour accepted orders or promptly report genuine fulfilment problems.
Maintain accurate pricing and availability.
Comply with applicable tax, food-safety and consumer-protection requirements.
Follow applicable platform policies and contractual arrangements.

Commission, settlement, subscription, promotional charges and other commercial terms will be governed by the separate agreement or plan applicable to the restaurant.

13. Delivery and Fleet Partner Terms

Delivery and fleet partners must provide accurate registration details and any legally required identity, vehicle, licence and insurance information.

Partners must follow applicable traffic, road safety, employment or contractual obligations, delivery instructions, customer privacy requirements and platform policies.

Delivery partners must not misuse customer contact information or delivery addresses for unrelated purposes.

The legal status, payment arrangements and responsibilities of delivery and fleet partners will depend on their actual working arrangements and applicable law.

14. Promotions, Coupons and Discounts

Promotional offers may be subject to eligibility requirements, minimum order values, expiry dates, usage limits, participating restaurants and other disclosed conditions.

Unless an offer expressly permits it, coupons cannot be exchanged for cash, transferred or combined with other promotions.

We may correct an incorrectly applied offer or investigate suspected abuse, subject to applicable law and any contractual commitments.

15. Intellectual Property

The Sunrise Technologies name, branding, website design, software, graphics, original content and platform materials are owned by or licensed to Sunrise Technologies or the relevant rights holders.

You may use the platform for its intended purpose. You must not copy, modify, distribute, reverse engineer or commercially exploit protected platform materials except as permitted by law or with the relevant rights holder’s authorisation.

Restaurants retain responsibility for ensuring that the photographs, logos, menu content and other materials they submit may lawfully be used on the platform. Any permission to display such materials will be limited to operating, promoting and providing the relevant platform services, subject to applicable agreements and law.

16. Privacy and Personal Information

Your use of the platform is also governed by our Privacy Policy.

We may process information needed to create accounts, fulfil orders, coordinate deliveries, process payments, provide support, prevent fraud and meet legal obligations.

Personal information will be handled in accordance with the Privacy Policy and applicable law. Please review the Privacy Policy for details about collection, use, sharing, retention and your available rights.

17. Third-Party Services

The platform may integrate with payment providers, map services, messaging applications, hosting providers or other third-party services.

Those services may be governed by separate terms and privacy policies. Sunrise Technologies does not control every aspect of independent third-party services, but this does not exclude any responsibility imposed on us by applicable law.

18. Platform Availability and Security

We aim to provide reliable access to the platform, but uninterrupted availability cannot be guaranteed.

Services may be temporarily interrupted for maintenance, software updates, hosting problems, cybersecurity incidents, network outages or events beyond our reasonable control.

Users must not attempt unauthorised access, introduce malicious software, disrupt service operations or interfere with other users’ accounts or data.

19. Disclaimer and Limitation of Liability

To the extent permitted by law, Sunrise Technologies is not responsible for losses arising solely from circumstances outside its reasonable control, inaccurate information supplied by independent partners, temporary technical interruptions or delays caused by external services.

We do not guarantee that every restaurant listing, delivery estimate, menu description or third-party service will always be accurate or available.

Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by law, including non-waivable consumer rights, statutory duties or liability that cannot legally be limited.

20. Suspension and Termination

We may suspend, restrict or terminate access where there is a reasonable basis to believe that a user has breached these Terms, committed fraud, created a security risk or used the platform unlawfully.

Where appropriate and legally permissible, we may provide notice and an opportunity to resolve the issue.

Termination does not remove outstanding payment obligations, applicable refund rights, lawful record-retention requirements or rights and responsibilities that arose before termination.

21. Changes to These Terms

We may revise these Terms to reflect changes in the platform, services, business operations or applicable law.

Updated Terms will be published on the website with a revised “Last Updated” date. Where legally required, we will provide additional notice or obtain consent before applying material changes.

22. Governing Law and Disputes

These Terms are governed by the laws of India, subject to applicable consumer protection and other mandatory legal provisions.

Customers and partners should first contact Sunrise Technologies to seek an amicable resolution of a dispute. Nothing in this clause prevents a consumer from approaching a competent consumer commission, regulator or other authority where permitted by law.

Any jurisdiction clause used in the final published version should be reviewed by an Indian legal professional to ensure that it does not unlawfully restrict a user’s statutory rights.

23. Contact Information

Sunrise Technologies
SCO 41, 2nd Floor, Sector 41-D,
Chandigarh, India

Email: info@sunrisetechnoloys.com
Website: https://sunrisetechnoloys.com/
Telephone: +91 98150-65221 / +91 79869-25221

For questions or complaints, contact us and mention “Terms & Conditions – Food Delivery App” in your message.

Important Notice: Sunrise Technologies may revise this Disclaimer to reflect changes in its services, business operations or applicable laws. The latest version will be published on the website with an updated revision date.